At Straight Up Southern, we believe a handshake is a bond. Our Southerners' Guarantee is that handshake agreement. If for any reason within the first 60 days, you're unhappy with your product, we'll take it back. No questions asked. All you need to do is contact us at customercare@kosscreative.com or 803-794-3000.
All orders will shipped from our warehouse in Columbia S.C.
Our goal is to ship your complete order as quickly as possible. We ask that you allow 3 to 7 days for production of certain items, however most items are in stock and will ship much faster. Please be mindful of peak shopping seasons and sale events that could also impact processing times. We will keep you updated as to the status of your order throughout the entire fulfillment process.
If you need to receive your purchase by a specific date for a special occasion or an event, please contact us to ensure you choose the correct shipping method and to check for products that are immediately available.
We ship via USPS. Transit times following the production process can range from 1-8 business days depending on your proximity to our distribution warehouse and the level of service selected at checkout. Please note that the below transit times are in addition to the required production time needed to produce your items.
Standard Shipping: 4-8 business days
Priority Shipping: 2-3 business days
Koss Creative — Brands for the Whole Family
